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  • Q For whom is this facility available?
    A
    This facility is available only for online trading customers.
  • Q What is Call & Trade?
    A
    Call & Trade is a service offered by Kotak Securitiesfor its customers, which provides customers with a facility to trade over the phone.
  • Q What is the contact number on which call has to be made?
    A

    For Equity and Derivatives segment trades, Call our Helpdesk Number - 1860 266 9191. It’s available on Weekdays from 8:00 am to 6:00 pm.

    For Commodities segment trades, Call the Helpdesk Number - 1860 266 9191 on weekdays from 8:00 am to 11:30 pm / 11:55 pm.

  • Q Is Call & Trade a secured option?
    A
    Once you call our number, our Call & Trade dealer will ask a few questions to verify your identity. Only after your identity is verified, you would be able to place/ modify/ cancel orders.
  • Q Can the rates be confirmed using Call & Trade?
    A
    Yes. You can use Call & Trade for getting live rates prevailing in the market.
  • Q Can one trade in all scrips?
    A
    You can trade in all scrips that are available for trading at Kotak Securities.com.
  • Q Can I forward the orders of T2T or suspended scrips till 3:30 PM?
    A
    No. You can forward the offline orders till 2:45 PM only, after which no orders will be accepted.
  • Q Can I modify or cancel the order placed in T2T or suspended scrips segment?
    A
    No. Order placed in T2T or suspended scrips segment cannot be modified or cancelled.
    Disclaimer:

    Kotak Securities does not take any responsibility and will not be responsible for any claims against losses incurred due to incorrect information related to shares in the DEMAT ACCOUNT or margin available in the trading account. The details of the quantity and shares forwarded to the Call & Trade executive for order execution will have to be verified by the client while placing the order.

    Also Kotak Securities does not take any responsibility for non-placement of order with respect to the time and date. In case of non-placement of order on the day and of request forwarded, the same will stand cancelled and fresh request on any other day/ time have to be forwarded.
  • Q What are the charges for availing Call & Trade facility?
    A
    Please click here to view the charges applicable.
  • Q Can I place more than one order per call?
    A
    Yes. Currently, there is no limit on the number of orders that can be placed per call.
  • Q Can I inquire regarding registration / limits / position etc to a Call & Trade dealer?
    A
    No. For any inquiry, you need to call up our Customer Care on 30305757
  • Q Can periodic queries regarding trading / DP account / Pay in / Pay out etc. be addressed to a Call & Trade dealer?
    A
    No. For any inquiry, you need to call up our Customer Care on 30305757
  • Q Can I view the order on site after placing orders through phone?
    A
    Yes. Details of the order placed through phone can be viewed on the site.
  • Q Can the orders placed through Call & Trade be confirmed from Customer Care?
    A
    No. Status of orders placed using Call & Trade facility can only be confirmed through a Call & Trade Dealer only.
  • Q Can AMO orders & Post closing orders be placed through Call & Trade?
    A
    Yes. AMO orders can be placed from 4:15pm to 6:00pm & Post closing orders from 3.50pm to 4:00pm.

    Post closing session is subject to change, as per NSE directive.
  • Q Is Call & Trade facility available if I am having a Citi Kotak Product?
    A
    Yes. However, in such a case you must log on to the site in order to block the shares for the delivery mark selling that you would like to undertake. All other procedures remain the same
  • Q Where I can view free research reports and recommendation for equity?
    A
    You can view free research reports and recommendation for equity on the website www.kotaksecurities.com ,
    the path for the same Login to you account on www.kotaksecurities.com > Equity > Equity Research
  • Q Where I can view free research reports and recommendation for derivative?
    A
    You can view free research reports and recommendation for derivative on our website www.kotaksecurities.com , the path for the same Login to you account on www.kotaksecurities.com > Equity > Derivative Research
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